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Frequently-Asked Questions

Questions

  1. How exact is the Online Shipping Estimate?
  2. I can't access your secure online ordering. What is wrong?
  3. What happens after I place an online order?
  4. What does 'Usually Ships in 48 Hrs' mean?
  5. How will I know when my order is processed?
  6. Why might I be asked to pay by wire transfer?
  7. How Can I Determine Which KONA Card is Compatible With My Mac?
  8. Can I use the LaCie external Blu-ray burner to watch movies?
  9. Which RAID is right for me?
  10. Adobe CS6 Student & Teacher Edition Eligibility Guide

Answers

  1. How exact is the Online Shipping Estimate?
    Shipping rates are extremely complex and are difficult to completely automate. These rates are determined by the size and weight of your package. As soon as a package exceeds one cubic foot, dimensional weight comes in to play.  Because of this, online shipping rates for the products in your cart are our best estimate for most customers. If our estimate is too low, we will get your permission prior to billing you and shipping the order.  If you need an exact shipping estimate prior to the order, call us and our shipping department will provide it.
  2. I can't access your secure online ordering. What is wrong?
    You need to enable temporary cookies. We use a cookie to track your items. This cookie automatically expires in 15 minutes.  If you still have problems, try a different browser.
  3. What happens after I place an online order?
    Once an online order is received, an automatic e-mail message is sent to confirm receipt. At periodic intervals, the online orders are entered into our system. This generates a follow-up e-mail message with the actual order number for your reference. You can then use the order number to check the status of the order. Status is updated hourly. When we invoice an order, we automatically send out an e-mail message to confirm the invoice and to alert you that the order has been shipped. If the shipment method is UPS, the message will include a tracking number. If we cancel your order, we also send an e-mail notice to you, alerting you that the order has been cancelled. As you can see, your e-mail address is important. Please make sure it is correct and keep it up to date. Safe Harbor Computers does not share or sell your e-mail address. We do provide an easy link to opt out of any product mailings we might send to you.
  4. What does 'Usually Ships in 48 Hrs' mean?
    This means that at the moment you placed your order, the item marked with a "U" is not in stock.

    Because we are located in the center of the U.S.A., most of our suppliers are within 1-2 days delivery time from us. That means that in most cases, if we get your order before 4PM and a product is out of stock, we can generally have it sent to us from our suppliers within that 1-2 day window. In some cases, if the need is more urgent, we can arrange to have our supplier ship it directly to you.

    Occasionally, our suppliers (which usually are the developers as well) might be out of stock due to an impending new version or other reasons. Obviously, if our suppliers are out of stock, and we do not have it, your order will be delayed. We normally do not bill you until your order is shipped to you, so when delays happen, you are not paying for something you do not have. You may call and cancel an order any time before it ships, without penalty. However, please consider that if we are out of stock and cannot get it, generally none of our competitors will have it either.

  5. How will I know when my order is processed?
    When your order is processed, you will be sent an automatic email message to notify you that your order has been processed and packaged for shipment to you. As you can see, providing us with a valid e-mail address is important.
  6. Why might I be asked to pay by wire transfer?
    For your protection, as well as ours. Some charge cards are difficult or impossible to verify, so to facilitate the processing of your order, we ask that you send your total charges to us, electronically.
  7. How Can I Determine Which KONA Card is Compatible With My Mac?
    Here is a simple guide to determining the right AJA card for your Power Mac or Power Pro computer. Basically you can determine the type of AJA card that is compatible with your system fairly quickly with a quick look inside the machine. You do not even need to know what a PCIe or PCI-X slot looks like.

    To determine whether your computer has PCI or PCI-X slots, read the ID label, which is located on the side of the computer at the bottom under the air deflector. Your computer's ID label tells you what hardware configuration you have. If your computer has PCI-X slots it will be listed here. If you don't see "PCI-X" your computer has PCI slots.

    You can also identify your model by the number of DIMM slots. Computers with 4 DIMM slots have 33 MHz PCI slots; computers with 8 DIMM slots have 100 and 133 MHz PCI-X slots.

    This will take care of the PCI vs. PCI-X for older G5's.

    All of the PCIe Macs also had dual ethernet cards, so there will be Ethernet 1 and Ethernet 2 MAC addresses on the computer's ID label. These machines also have no mention of the bus type (PCI/PCI-X).

    Summary:

    • Determine the number of RAM slots in your computer.
    • If there are four (4) RAM slots, your system is incompatible with AJA Kona cards. We recommend you upgrade to a MacPro system or consider one of the Io solutions from AJA.
    • If there are eight (8) RAM slots, check the computer ID label.
    • If ID Label contains PCI-X, select the Kona LH only. The Kona3 is not compatible.
    • If ID label contains two Ethernet MAC addresses and no mention of PCI, the system is PCIe. Kona LHe and Kona3 are both compatible.
    • All MacPro systems are PCIe. Both Kona LHe and Kona3 are compatible.
  8. Can I use the LaCie external Blu-ray burner to watch movies?
    The external drive can burn and play CD, DVD and Blu-ray discs through the computer only - it does not have any video output connectors for direct connect to a display. If your computer is powerful enough and has appropriate playback software installed for DVD and/or Blu-ray movies, you can view them on your computer display. If your graphics card features video output, you may be able to connect a home theater display as well.
  9. Which RAID is right for me?
    WARNING:  The CalDigitRAID card cannot be used to RAID the internal SATA drives on the newer Mac Pros with the Nehalem processors!

    Mac Pros with older processors work fine however.  The Nehalem Mac Pros do not have the ipass connector used by this card.  The card can still be used in the Nehalem systems, but only to control an external RAID unit.

    Safe Harbor offers three product SKUs for our customers.

    The first is the card only, which is for Mac Users.  Everything is supplied with the card to allow the user to move the Apple OS (boot) drive to one of the optical drive bays, leaving the four internal drive bays open for use in a RAID.  The user can also elect to leave the OS drive in place and use three internal drives for the RAID, but this does lower the capacity of the RAID.

    Also for Mac Pro users, we have the RAID card with the special Boot Camp cable.  The Boot Camp cable is only needed if the user wishes to access the RAID while running Windows on the Mac, under Boot Camp.

    All PC users should order the RAID card with the mini-SAS to SATA cable.  This cable allows the card to connect with up to four internal SATA drives.  This cable is only necessary for PC users!

  10. Adobe CS6 Student & Teacher Edition Eligibility Guide
    Am I eligible for the Adobe Student and Teacher Edition discount?

    STUDENTS

    To qualify for a student discount, you must be enrolled in one of the following:

    • University or college - accredited public or private university or college (including community, junior, or vocational college) that grants degrees requiring not less than the equivalent of two years of full-time study*
    • Primary or secondary school - accredited public or private primary or secondary school providing full-time instruction*
    • Homeschool - defined by state homeschooling regulations

    Proof of eligibility

    Your proof of eligibility must be a document issued by the institution with your name, institution name, and current date.**  Types of proof of enrollment include:

    • School ID card
    • Report card
    • Transcript
    • Tuition bill or statement
    • For homeschooled students:
      • Dated copy of a letter of intent to homeschool**
      • Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)**
      • Dated proof of purchase of curriculum for the current academic school year**

    TEACHERS

    To qualify for a teacher discount, you must be one of the following:

    • Faculty or staff - employed by an accredited primary or secondary school, public or private university or college, school district, or board of education (including emeritus status professors)*
    • Teacher of a homeschooled student - defined by state homeschooling regulations

    Proof of eligibility

    Note: Any sensitive information such as pay amounts or social security numbers can be covered or crossed out.
     
    Your proof of eligibility must be a document issued by the institution with your name, school name, and current date.**  Types of proof of employment include:

    • Paycheck stub from school
    • Letter on official letterhead from the education entity indicating current employment
    • For teachers of homeschooled students:
      • Dated copy of a letter of intent to homeschool†
      • Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)**
      • Dated proof of purchase of curriculum for the current academic school year**

    Contact Adobe at 800-585-0774 if you are unclear about whether you qualify.

    INSTITUTIONS

    To see if you can purchase software for your school at education discounts, check the following list of eligible types of institutions. Accredited schools can also purchase products through special Adobe Volume Licensing programs.

    • Accredited public or private primary or secondary schools providing full-time instruction for grades K-12, or school districts for such schools*
    • Accredited public or private universities or colleges (including community, junior, or vocational colleges) that grant degrees requiring not less than the equivalent of two years of full-time study*
    • School administrative offices or boards of education
    • Homeschools approved by Adobe
    • Government schools in U.S. or Canadian territories
    • Named educational entities approved in writing by Adobe
    • Hospitals in the U.S. that are wholly owned and operated by an educational institution, meaning the institution is the sole owner of the hospital and the only entity exercising control over day-to-day operations
    • Higher education research laboratories that are public institutions recognized by the U.S. Department of Education or the Canadian/Provincial Ministries of Education, teach students, and can provide a copy of bylaws that state the relationship with the controlling university
    • Other qualified examples as listed from time to time on the Adobe website 

    Unqualified institutions include:

    • Nonaccredited schools and religious organizations
    • Museums
    • Churches
    • Libraries
    • Hospitals in Canada
    • Training centers or schools granting certificates for courses such as computer software training, including, without limitation: Ziff Davis University, Learning Tree University, New Horizon Computer Learning Center, Teacher Training Centers
    • Military schools that do not grant academic degrees
    • Research laboratories not recognized by the U.S. Department of Education or the Canadian/Provincial Ministries of Education, for example, institutions recognized by the U.S. Department of Defense or Energy or the National Research Council Canada. In addition, laboratories in the U.S. defined as Federally Funded Research and Development Centers (FFRDCs) and University Affiliated Research Centers (UARCs) are not eligible. Examples include: Los Alamos National Laboratory, Sandia National Laboratory, and Lawrence Livermore National Laboratory.
    • Other unqualified examples as listed by Adobe from time to time on its website

    Proof of eligibility

    Appropriate identification means one of the following:

    • A valid, official purchase order issued by an educational entity
    • Current credit card information with the proper name, billing address, and delivery address of the educational entity
    • A current personal credit card or check payment from a faculty or staff member with a delivery address of the educational entity
    • Other appropriate identification as permitted by Adobe from time to time by posting a list of such identification on its website

    * Accredited schools are those that are approved by an association recognized by the U.S. Department of Education/State Board of Education or the Canadian/Provincial Ministries of Education and that teach students as their primary focus. In the U.S., such associations include: Middle States Association of Colleges and Schools, North Central Association of Colleges and Schools, Western Association of Schools and Colleges, Southern Association of Colleges and Schools, New England Association of Schools and Colleges, Northwest Association of Accredited Schools.

    ** Documents dated within the last six months are considered current.

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