Frequently-Asked Questions
- How exact is the Online Shipping Estimate?
- I can't access your secure online ordering. What is wrong?
- What happens after I place an online order?
- What does 'Usually Ships in 48 Hrs' mean?
- How will I know when my order is processed?
- Why might I be asked to pay by wire transfer?
1. HOW EXACT IS THE ONLINE SHIPPING ESTIMATE?
Shipping rates are extremely complex and are difficult to completely automate. Online shipping rates are our best estimate for most customers. These rates are determined by the size and weight of your package. As soon as a package exceeds one cubic foot, dimensional weight also comes in to play, making it impossible for us to tell you the exact shipping in advance.
At this time, we reserve the right to charge more for heavier or larger products and products going greater distances. In most cases, we will contact you by e-mail for confirmation.
2. I CAN'T ACCESS YOUR SECURE ONLINE ORDERING. WHAT IS WRONG?
You need to enable temporary cookies. We use a cookie to track your items. This cookie automatically expires in 15 minutes.
3. WHAT HAPPENS AFTER I PLACE AN ONLINE ORDER?
Once an online order is received, an automatic e-mail message is sent to confirm receipt. At periodic intervals, the online orders are entered into our system. This generates a follow-up e-mail message with the actual order number for your reference. You can then use the order number to check the status of the order. Status is updated hourly. When we invoice an order, we automatically send out an e-mail message to confirm the invoice and to alert you that the order has been shipped. If the shipment method is UPS, the message will include a tracking number. If we cancel your order, we also send an e-mail notice to you, alerting you that the order has been cancelled. As you can see, your e-mail address is important. Please make sure it is correct and keep it up to date. Safe Harbor Computers does not share or sell your e-mail address. We do provide an easy link to opt out of any product mailings we might send to you.
4. WHAT DOES 'USUALLY SHIPS IN 48 HRS' MEAN?
This means that at the moment you placed your order, the item marked with a "U" is not in stock.
Due to our geographical location, most of our suppliers are within 1-2 days delivery time from us. That means that in most cases, if we get your order before 4PM and a product is out of stock, we can generally have it sent to us from our suppliers within that 1-2 day window. In some cases, if the need is more urgent, we can arrange to have our supplier ship it directly to you.
Occasionally, our suppliers (which usually are the developers as well) might be out of stock due to an impending new version or other reasons. Obviously, if our suppliers are out of stock, and we do not have it, your order will be delayed. We normally do not bill you until your order is shipped to you, so when delays happen, you are not paying for something you do not have. You may call and cancel an order any time before it ships, without penalty. However, please consider that if we are out of stock and can not get it, generally none of our competitors will have it either.
5. HOW WILL I KNOW WHEN MY ORDER IS PROCESSED?
When your order is processed, you will be sent an automatic email message to notify you that your order has been processed and packaged for shipment to you. As you can see, providing us with a valid e-mail address is important.
6. WHY MIGHT I BE ASKED TO PAY BY WIRE TRANSFER?
For your protection, as well as ours. Some charge cards are difficult or impossible to verify, so to facilitate the processing of your order, we ask that you send your total charges to us, electronically.
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