About Safe Harbor
Celebrating 20 years of outstanding Customer Service:
When you're on the phone, how often is your first contact a machine? Plenty, we're sure. Imagine your surprise when a REAL voice greets you at Safe Harbor!
Phone menus and voice mail are NOT our links to you. Quite the contrary, you'll experience a refreshing change of pace when you call us! Our goal is "personalized service," right from the start, and here's what that means for you:
It means you will talk to REAL people — people with a great, positive attitude, people who have gigabytes of information in front of them and in their brain, people with experience, and people with a personality. The Safe Harbor staff is friendly, eager to help, knowledgeable, and fully equipped to steer you in the right direction. In addition to our own expertise, our custom, in-house database includes vendor phone numbers, contact names of real people, web addresses, and FAQs, so if WE can't help you with your question right there, on the spot, we'll find a source, and then BOTH of us will know the answer.
We are here only to help you, our valued customer. If we are also privileged to earn your trust with an order you place with us, we will treat your request personally, every step of the way. Your order and customer information are checked and double-checked; shipping charges are reviewed; we'll suggest alternate shipping methods if it makes sense; we'll give you ETA's, other available products to enhance your purchase, what tutorials might be helpful, and the delivery method. If you also need to know the shipping origination, product registration information, how to upgrade, compatibility concerns, or options for financing your purchase, just ask.
The next time you're looking for quality editing or animation software or hardware, look to Safe Harbor for a professional AND personable experience.
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