Customer Comments
MARY HOFFMAN
Director of Sales |  | | It's always great to receive feedback from our customers. It's even better when it's responses like these. Do you have a comment about the site, or about your experience with Safe Harbor? Let us know how we're doing: mary@sharbor.com |
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"I wanted to let you know that I have finally gotten the whole FCP/ Mac Pro system up and running (I was shooting this weekend). Everything works perfectly! Thanks for running all the tests and sending a top notch system. Job well done by you and everyone at Safe Harbor." - George
"I just want to say how pleased I was to speak with TJ & Jeff today. I had a real problem that looked like it would take a solid half-day to correct – but within a couple minutes Jeff had the solution, and he took the time to explain the whys & wherefores. Saved me a LOT of time and hassle, calmed down my rather freaked-out assistant, and taught me a few things besides." - Mark
"Smooth ... fast ... a happy combination! Good shop; delivered on time in a package that was as close to being bullet-proof as could be imagined." - Marshall
"WOW, did I forget to mention that Safe Harbor ROCKS?!? Thank you so much, thanks to you I was able to order these LightWave tutorials...I'll be back for the rest once my wallet recoupes a little. Again...thank you!!!" - Richard
"The system arrived today as scheduled, in perfect condition. Fired right up and is purring along as I speak. The inside looks great, by the way. Very professionally assembled, unlike so much of the custom stuff that is often found elsewhere. Having owned a computer store and built a great many machines myself, I always admire those who take the time to bundle and secure, cables properly, etc. Thanks again!" - Cliff
"We are extremely happy with Safe Harbor's customer service. We couldn't be more pleased, from working with us on price, to the prompt delivery, to the fact that we get a real person who picks up the phone, rather than an automated system! I passed along your information internally and I mentioned your name to a friend at another video production company. We'll no doubt be speaking to you again soon. Just thought I'd pass along how pleased we were to find you— thanks again!" - Jenny
"I just wanted to let you know everything so far is looking pretty good [with the TSUNAMI], I am really impressed with the setup. The hardware looks great, cable management, cooling, etc. Everything is very organized and professional looking, better than most factory built computers and servers that I have seen. And everything seems to be on point with the software. Good job!" - Nick
"Thank you for your kind attention to our order. I want to let you know that because of your sincerity and kind efforts, you have made a customer from our end in Federal Way, Wa. It was truly a pleasure talking with you and I am grateful for what you are doing to help us." - Joe
"For a lot of businesses nowadays what you have done for me is in the category of above and beyond the call of duty. But I've come to realize that this is the norm for Safe Harbor Computers and I appreciate all of your time and effort. You folks will continue to be my first stop and I have recommended Safe Harbor to all of my friends." - Dan
"I received the KONA LH and the breakout box today and had everything up and running in less than an hour. Thank you so much for your assistance and obvious dedication in getting me set up correctly. It was a huge bonus that you helped me contact Mike, the tech at AJA. He spoke broadcast very well and his experience added with yours made the decisions attainable for me. I sure hope to work with you again." - Bruce
"Shopping with Safe Harbor has probably been one of my best experiences with an online retailer (or any retailer for that matter)! Safe Harbor really seems to care about their customers and I will more than likely be doing a lot of business with them in the future. Safe Harbor is really #1 in my book, way to go!" - Roger
"You and your team have been great to work with." - Bob
"Dennis, I just wanted to let you know that I called the number you provided, and Maxon sent me the replacement disks. Thank you for your help. Service like this has earned you a customer for life." - Alan
"I appreciate the business with Safe Harbor and I am looking forward to ordering software and hardware (if required) in the future." - Axel
"We received our shipment today! Thanks for the help and great customer service." - John
"I can only imagine how busy TJ was today, after coming off of a long weekend. I had several questions for him today and he still found the time to reply back to me in a very timely manner; I really appreciated that.
When passing out compliments, I can’t leave Trevor out. I ordered the Adobe Video Bundle last Thursday, and I got it the next day! You cannot ask for any better service than that." - Brent
"Trevor, I am very impressed by the effort you and Cindy had shown to me. I really appreciate it. I like the way you guys treat customers and will surely use your store whenever I need anything. And also I will recommand your site to my co-workers." - Sun
"I always check you guys out when looking for software, I have for years. You have great support and I always get what I need in a timely manner." - Jeff
"I really appreciate the excellent service I've received from Safe Harbor, and will definitely use you guys again in the future." - Kevin
"Thanks again for all your help. That's why I always call your company when I need stuff!" - Stuart
"Your attention to your customers is a quality that is hard to find in todays on line retail market. I look forward to a future purchase..." - Dale
"I am truly amazed at the level of service and caring that you put forward in this transaction. I can't thank you enough. I look forward to my next purchase from Safe Harbor." - Pete
"I'm very happy with the software, and my overall experience with Safe Harbor was excellent." - Jim
"It is such an experience ordering stuff from you guys. I like the quick response of your team communicating with your customers ... keep up the good work." - Douglas
"I have ALWAYS had nothing except the best experiences with Safe Harbor. They are a joy to do business with. I never hesitate to recommend them to anyone." - Jeffrey
"I was so happy to find Safe Harbor. I am an avid internet shopper and S-Harbor's site is one of the best that I've found. The level and quality of information is exceptional, which lead me to make my purchase from them instead of others." - Amy
"I had researched the product I wanted and was simply looking for the best price. And you had the best price. Thank you. The hard drive arrived in perfect shape (which is another compliment to you and your shipping department)." - Shane
"Thank you for the pleasant experience working with you. All aspects of my purchase were handled cordially and professionally. I will recommend Safe Harbor to those in need." - Jeffrey
"You had the fairest price and your web site was clean and easy to use." - Kipper
"I purchased Animation: Master from Safe Harbor. The price was the lowest (compared to a number online retailers I checked); I was offered several options to bundle the software with tutorials at a discounted price; the customer service was very responsive, and the delivery was prompt.
Bottom line:
Price: A
Options (like bundle offers): A
Customer service: A
Delivery: A
Thanks Safe Harbor and, in particular, Cindy Grossman from Order Processing department." - Igor
"I've been doing business with Safe Harbor for 15 years. Not only do they have competitive prices, but the customer service has been outstanding. Mary and the others have patiently explained how the products I've purchased will help me most, or made suggestions of other products that may help me further. To me, Safe Harbor is more family than business." - Tim
"I recently ordered an Ipod Nano (for a gift), and the website said it usually ships in 48 hours. Turns out that the item was backordered. When I called, I spoke to a person in shipping, and then via email with customer service. Both of them were friendly, sympathetic and responsive to my issues. Customer service was attentive to my needs. The product arrived early that next week and we are totally happy." - Warren
"I do not remember the names of the fine people that served me, but I have to say they were the greatest." - Julian
"The majority of my video editing tools were purchased from your store due to competitive prices, fast shipment, turn-around time, and a friendly attitude of sales representative towards their customers. Keep that excellent job going." - Edgar
"My experience with sharbor is always positive. If I have a problem I know it will be solved in no time. The support is one of the best, fast answers and always a solution. Also the prices are fair and what I can say is that my orders are very fast in my mail, I live in Germany and I always recieve my orders within 6 maybe 7 days in other shops I sometimes had to wait 4 weeks." - Dominik
"Your service is excellent. On my recent purchase of a product I had paid for express shipping. It was discovered that it would not be able to be delivered within that time frame. An email to your support staff took care of it immediately. Not only did they make the software available for me to download they refunded all of my shipping costs! That's great customer service!" - Susie
"The service from Safe Harbor is excellent. The response to any query is quick and informative and they help you from time of purchase to delivery. And should you have a problem they are always there to help. Kudos to Mary and Cindy from Safe Harbor! You Guys are Great!!" - Anonymous
"I had a pleasant surprise when I returned from work to see the UPS guy arrive at my door. I think you guys are more than excellent but beyond excellent because you must have put rocket fuel on that there plane to have it here so fast!
You guys are the best and I will always be a loyal customer and tell all of your service." - Andrew
"I always recomend Safe Harbor to my friends as an excellent place to shop. Tech support is good, they do return your calls and try very hard to help you. I have never had a bad experience here with all the business done over the years. Thus far I have purchased through Safe Harbor; Newtek's Lightwave and various Tutorial DVD's, Sony Digital Media software, etc. All without trouble. Ten out of five stars." - Anonymous
"Being a Lightwave 3D user, I had been keeping my eye on a Safe Harbor machine for quite some time because of their great performance... It has quickly become my No.1 tool and will probably continue to be so for quite some time. I now actually look forward to the rendering step! Thanks so much to all you guys at Safe Harbor for putting together such a great machine!" - Nino
"My Boyfriend is a Lightwave user, and he should own stock in Safe Harbor he shops with you so much! He’s always checking your page for new updates, etc. and was ecstatic when he saw the cost you were offering the upgrade for, so I decided to purchase it for him as a gift." - Jessica
"I was very pleased with the simplicity of the site and the quick answers to my questions." - Julien
"I do audio production professionally, and dabble in graphics and video. Animation:Master looked like a great entry level tool for that type of animation. You had a good price, decent credentials, and looked a lot like you knew what you were doing. Your service has been very good. I appreciate the availability of tracking information.
If I continue to get better at the video and graphics end of production, I'm sure I'll be back, looking for more tools and toys." - Randy
"The Adobe softwares and the speed of the Xeons and Supermicro made the transition from my old NLE to the new one [a TSUNAMI] easy and fast." - Abbie
"I bought my first Amiga, Video Toaster and time-base-corrector from you about 15 years ago. I was shopping around and I remember that the competition said we dont sell that, that's computer stuff. You guys were the first and the best for computer video equipment." - Steve
"It's about another similar product obsolete on the market but found at Safe Harbor! A company in not so many which offer the same best service for Canadian citizens as for local! One of the BEST SERVICES, kind, and very polite in North Amerca." - Private
"This was the first time I have ordered from the U.S. I was placing my trust in your company to deliver the correct and undamaged item in a timely manner.
I am pleased to say that all of the above were met and I would have no hesitation in placing future orders with Safe Harbor. Keep up the good work." - Michael
"I appreciated the courteous service and excellent prices." - Phil
"I've been so impressed by the professionalism of your company that I've ordered myself Adobe After Effects professional 6.5 w/DVD training from your company. It's a nice change to deal with a company that is actually concerned about customer satisfaction. Thank you again!" - Brian
"I am very glad to have found a good place to shop for my PC needs; so many just don't care about the 'customer' like I have found to be the case with your staff and site." - Paul
"Trevor was honest and helpful about the delivery timeframe for my machine, and when I requested an upgrade that would have been more expensive, he recommended against it.
You don't always run across people in sales who are willing to turn down a few extra dollars to meet the true needs of the customer. Trevor did that and left me with a machine that I am very satisfied with. Because of that, I will certainly use Safe Harbor in the future." - Phil
"Service was quick and exactly what I expected. Great job. I would definitely buy from Safe Harbor again." - David
"It is always a pleasure ordering from Safe Harbor. Everything always arrives on time and intact." - Chris
"I have never been so satisfied buying your product. The sales staff was very friendly and informative. My drawing tablet was delivered at the speed of lightning. Please keep up the great work, you all deserve a feather in your hats." - Brad
"My experience with Safe Harbor, even since my Amiga days, has always been a pleasant one. Your staff obliged me with my last purchase, allowing a split purchase using Newtek's Bucks, AmEx Gift certificate AND a credit card... no questions, no balks, no hassle! Safe Harbor Computers could be the next LL Bean for the great service you give!" - Tim
"You've really helped to navigate uncharted waters. I'm looking forward to getting the system set up and running!" - Joel K
"This is yet another reason why I like Safe Harbor so much - even though you could have gotten a few more bucks out of this sale, you're more concerned about my satisfaction." - Phil
"Thank you very much! I have been very impressed with the service and follow-up at Safe Harbor in the past, and you guys have not let me down this time. I will recommend your store and customer service on my various 3D lists and forums, and will definitely buy from sharbor again in the near future!" - Holly
"I wanted to let you know that both Thomas and Tiffani have provided excellent customer service for me in the last few days. Though I would expect nothing less from your group; it is still appreciated. I see so much failure on even the most simple customer support levels daily that it is nice to see some people still have it together." - Andrew
"You've a very nice site and the only one I could find offering the updated version of the software I was looking for — Let's Edit 2. I'm a very happy camper. I would certainly purchase from you again and would recommend your site. Very nice and easy to use. Well designed." - Ed
"Your customer service was great. There was a glitch in my order (which was related to inaccurate information on manufacturer web site), which Trevor handled expeditiously and with grace. I will definitely buy from you in the future and refer my friends as well." - J L
"I recieved my order from you today. The sales rep. was outstanding and the service was perfect. Keep up the great work." - Brad
"Excellent service, product, shipping, communication, price. Can't ask for much more than that. Thanks so much." - Virginia
"I've had a very good experience with all of the people at Safe Harbor and I'll definitely recommend you to my friends. You seem to have the human touch which to be honest, seems to be disappearing from a lot of companies I've dealt with lately." - Jeff
"I received my order in a timely manner and am very happy with my purchase. I look forward to doing business with Safe Harbor in the future." - Howard
"I've had a very good experience with all of the people at Safe Harbor and I'll definitely recommend you to my friends. You seem to have the human touch which to be honest, seems to be disappearing from a lot of companies I've dealt with lately." - Jeff
"I have ordered many times from Safe Harbor in the past, and will do so in the future. I'm always happy with the prompt service. Thank you again." - Frantz
"Thanks for following up. Everyone was great at Safe Harbor to deal with." - Chris
"The order and process were perfect, as was the price. I couldn't ask for more, and only hope that I can do more business with you as easily in the future. Thanks for the check in; I'll keep your info handy for the future." - Paul
"Received delivery today. Thank you very much for such a swift response; I have bookmarked your site for future purchases. Once again thank you !!" - Claire
"The large storage capacity, as well as high processor speed and RAM, make these workstations an indispensable tool, greatly enhancing our productivity. Thanks to you and your staff for meeting our unique requirements." - SSG R
"I am very happy with Dosch Skies. It is an excellent product well worth what I paid for it; I would gladly recommend it to anyone. I received it soon after I placed the order. Sharbor.com is on my links in Internet Explorer and anything I need in the future I will hit that links button and see if you have it." - Joseph
"Just a quick note to let you know how pleased I am with the wonderful service and pricing you guys offer. I bought the academic version of Lightwave from you because it was $50 cheaper than anywhere else on the net! After placing my order yesterday morning, my software was already here when I arrived at work (less than 24 hours later!). I just want to let you know I will continue to do business with you and will recommend Safe Harbor to all my students and work associates." - Tim
"I highly recommend Safe Harbor for all of your computing needs. I received my item very fast and couldn't have asked for better service." - August
"I got my software today and amidst my excitement I have to take a moment to thank you for all the trouble you went to on my behalf. In all honesty, I have not received that kind of service EVER before. I will surely do future purchases from you and I will recommend Safe Harbor to everyone I run into who wants to purchase DV stuff." - Francois
"Over the past three years I have bought three units from Safe Harbor, and a friend bought one. We are both very pleased. The sales and tech department at Safe Harbor were very helpful in putting the right Tsunami workstations together for my needs without over selling me things I didn't need.
The support I needed at times was super, and I would highly recommend buying a Tsunami workstation from Safe Harbor." - Ed
"Safe Harbor went out of their way and made sure that I received the product on time as promised. They are, without a doubt, top notch." - Peter
"I would like to thank you for your excellent service." - Stavros
"Trevor, just wanted to drop an e-line to say thank you for the prompt service. Though I hadn't planned on attending a demo today I'm glad to say it was time well spent. Now I found Safe Harbor, a great resource practically in my own backyard." - Aaron
"I wanted to thank you SO MUCH for the wonderful service!! I received the iPod so quickly, that I was able to present it to my niece at her Bat Mitzvah...and it was a huge hit!" - Judy
"Your customer support has lead me to give out your name to several of my friends. I cannot recommend your company highly enough in the customer support and knowledge area." - Brent
"I want thank you all for taking the extra time and effort it took make my order happen. I really appreciate your tenacity and great customer service!" - Lee
"Your first impression was outstanding in every respect. I spoke to a knowledgeable person with a great attitude. The software arrived the following day just as promised. This is apart from the fact that you offered it at the lowest price on the net that I could find. Lowest price - best service - a winning combination. Definitely A Keeper!" - Albert
"Really appreciate your customer satisfaction response and will continue to endorse you profusely to all my fellow animators!!" - Richard
"Thanks so much for your help with this product! You guys really do provide excellent customer service and that's hard to find these days." - Kyle
"I wanted to drop you a quick note to let you know how pleased I am with my Safe Harbor [computer] system. I’m currently working on my third project and the tools that were selected have been beyond belief." - Kendall
"I've been a lightwave user for about three years now. I do graphic work on the side and will need some more goodies this year. I wouldn't think of buying LightWave anywhere else. You guys have always been the best out there for this kind of thing." - Cal
"I just wanted to drop you a note to let you know that my order arrived as planned. I also wanted to let you know how much I appreciate the extra effort made by Safe Harbor in order to make that happen. I have ordered from many companies in the past, and believe me, no one has gone out of their way to ensure on time delivery like you have. Safe Harbor is, without a doubt, the best! You truly do live up to your great reputation. Thanks again!" - Rich
"I’ve looked into your website and it’s really great - with plenty of info and a pleasure to navigate. Your website design and ease of navigation is really probably one of the best in the region, if not the best." - Brad
"I really appreciated the pleasant help I received on the phone, plus the fact that I didn’t have to sit there waiting forever." - Mark
"You are a reliable, fast, supportive company. Please accept my warm regards." - Panayiotou
"Safe Harbor obviously embraces the concept of customer service, both before and after the sale." - Cynthia
"After I spoke with you, I knew that I would be making my purchase with Safe Harbor. Everyone on your crew has been so friendly and helpful. I have dealt with a lot of companies on the internet, but so far, this has been the most positive." - Debbie
"Your secure ordering module on your website is one of the best I’ve seen, hands down!" - Jim
"They deliver a quality product. I have done many tradeshows with Safe Harbor where I used their equipment. It has always performed flawlessly. They do everything they can to earn and keep their customer. I give them my highest recommendation." - Don
"I did what you said and you taught me a big lesson in computers. So I want to say a big thank you for your technical assistance. Safe Harbor always has the best customer/tech support! You guys are the best!" - Ray
"Always great selections, customer service is an A . Excellent sales promotions and convenient browsing. Do not hesitate nor be concerned when placing an order. Their reputation is extremely commendable!" - Mike
"I've been browsing Safe Harbor for several months now, and have found the depth of information about their products to be superb. My colleague's rave reviews about Safe Harbor's customer support gave me the confidence to go ahead and make a purchase." - Steve
"Safe Harbor is just that! A great place not only to buy on-line but a terrific information resource. These guys (and gals) are some of the best out there." - Janet
"I wish all e-stores were like Safe Harbor. I have purchaced from them in the past - before the net was even around - they have always been great!" - Mark
"The prices were comparable to many other sites. The fact that they shipped to military assigned overseas APO/FPO boxes, ensured I will save them to favorites and tell others about the site." - John
"I was linked to Safe Harbor from Amazon because they didn't have the software I wanted. Safe Harbor was great! They saved me tons of search time." - Kyle
"The best product review and comparison for home video editing products I found on the net. Best prices too!" - Mark
"Not knowing these products (video capture cards) I called using the 1-800 number listed on the web site. The sales rep was very knowledgable and helpful and convinced me to be sure before purchasing!! Even gave me the manufacturers' phone number. Great service!!" - Shelly
"Literally less than a minute to find what I needed. I was surprised at how quickly I could check out. My first purchase at Safe Harbour; I'll be back." - Arnold
"I can't think of any Lightwave 3D resource they don't carry; and at the best prices I've seen." - Darrell
"Safe Harbour Computers has provided me with very good service in the past. My ordered products arrived very quickly, and the have a good, quick, and friendly service. Even after the sale." - Brenda
"All my experiences with Safe Harbor have been good. Good selection, good price, timely delivery." - Eric
"Excellent service and great product line. The sales and technical staff are always very courteous and knowledgeable. Items are always shiped on-time and well packaged. I use this site for most of my software purchases, and I highly recommend Safe Harbor to anyone in the 3D field." - Kim
"Their sales staff promply answered my questions. That was a big factor that led me to place my order." - Pamela
"Safe Harbor is the best place online for purchasing computer video and 3D related products! I thoroughly recommend them, and the plus is that they ship outside the USA. Sadly many merchants do not offer the same kind of service." - Pierre
"I've been ordering computer and video products from Safe Harbor for years. Their product quality and customer service is superb. Online ordering makes it all the more convenient. I especially appreciate the Video Toaster NT message board they maintain on their site." - Tony
"I was impressed that Safe Harbor had this item, which Amazon.com did not. In fact, I checked a number of sources for this item and found that Safe Harbor not only had it, they had it at a lower price than any of their competitors who did stock it." - Nathan
"They have been fantastic to deal with. They are the top quality place to deal for audio/video software and hardware on the internet." - Kim
"When I order via the Interent, I always order next day shipping. Not all merchants even offer this. When they do, and I use it, I expect to see my package the next. My package was delivered the next day in time for me to get to work." - Brad
"I was very satisfied with my previous orders at Safe Harbor and they are one of the first merchants I dealt with on the web." - Nelson
"Fast and technically well-reasoned response to my questions about products was decisive - even though I bought the sales person's 2nd or 3rd choice." - Paul
"Minutes after entering my order, I received an automated e-mail response including a tracking number, contact information, and listing items that were in stock or back ordered. All in stock items were delivered as promised." - Robert
"I only ordered one item, but it shipped the next day and arrived the day after that (I paid for 2nd day air, not next day - so this was a pleasant surprise). The price was the best on the net I could find, and I had email confirmation of all the information right away. Very pleased with response time." - Dana
"Safe Harbor had some really great informative windows for each product you were ordering, very nice." - Thomas
"Enjoyed shopping online with Safe Harbor. They have expert advice and keep the customer informed." - Kelly
"Safe Harbor backs up it's sales and gives you all the information you need to make an intelligent decision. I happily reccomend shopping at Safe Harbor for all computer and video products." - Dave
"I have ordered many products from Safe Harbor. They have always been fair-priced and provided fast service. Safe Harbor is one of my favorite places to shop." - Russ
"Online reviews and product descriptions are great. I am a very satisfied customer. I will look here first for my next purchase." - Jenna
"I have high regards for Safe Harbor. The courtesy of the telephone personnel are very courteous and very knowledgeable and eager to assist. I rate this as A ." - Dale
"Safe harbor has the best service and lowest prices on the web. Their site was very user friendly and it made me feel secure in my online purchase. I'll be back!" - Jake
"I have been very happy with the service I have recieved from Safe Harbor and would recommend them to my friends wishing to purchase computer products." - Jason
"Safe Harbor's response and follow-up on my order was amazing. They also will match the price of their competition when asked to. Great web site. A very good shopping experience!" - Jennifer
"Safe Harbor is a great company to do business with. Before the web, I contacted them by phone. Now that they have a web site with current information it makes the shopping easier. Will shop with them again." - Sara
"They are the most reliable computer hard/software supplier that I've ever met online." - Jeff
"Safe Harbor is at outstanding vendor. I have ordered from their site for over a year and I remain impressed by their professionalism." - Colleen
"They're very easy to get a hold of, most helpful, and very much professional in the way their site is presented and maintained: constantly updated information and links, easy online ordering, returns are no problem. I've never had any problems in receiving merchandise I've ordered from them and they give great support." - Kaitlin
"Safe Harbor has always been reliable, fast, courteous, and efficient." - Matt
"I was very happy with my shopping experience at Safe Harbor and will shop here again in the near future. I wish all sites were like this. Thank you Safe Harbor." - Roger
"Their web site is very up to date. Safe Harbor is one of the only reliable places available that sells the specialized computer animation products I'm looking for. The links to product manufacturers are very helpful. They let me return a plug-in because it was incompatible with my version of Lightwave - no problem." - Scott
"Safe Harbor is secure, fast and complete with their online purchase program. I have come to rely on Safe Harbor's professionalism for my orders in the past year. I would recommend Safe Harbor, and do, to anyone who is 'leery' of online purchasing." - Greg
"I love Safe Harbor! I always check there first for computer graphic products. The people there have always been professional and courteous and their service has always been top notch." - Dan
"Best place I've found to shop for 3D-specific software & hardware." - Erika
"Safe Harbor has the best combination of price and selection for 3D and animation software that I have seen." - Toby
"I have found Safe Harbor to be honest and dependable, both in sales and technology assistance." - Alex
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