| Manufacturer Part Number: 900259|
- Standard 3-year warranty becomes 5-year
- Standard 2-year warranty becomes 3-year
- Standard 1-year warranty becomes 2-year
- 24-Hour Web-Based Assistance - Get fast, personalized assistance through our web-based technical support system and receive an answer within one business day.
- In-House Technical Support - Our Technical Support teams are located all around the world for the best response times possible. Wherever you are, you can be sure that LaCie is ready to help.
- Technical Experts Dedicated to Professional Products - No one knows our products better. Our local technical support teams are experts in RAID, network environments, rack-mounted solutions, and professional monitors.
LaCie Best-in-Class Support Tools
- Remote Support - LaCie technicians, on request, can access your computer to fix the problem quickly and efficiently.
- Voice Ticketing - If you are having difficulty on a web support request our technicians make themselves available for phone support*. Support the way you want when you want it.
- On-line FAQ and Troubleshooting - Check our online FAQs and knowledge base for help with basic support on your products. Enjoy step-by-step guides to help with configuring your product.
- Expert Support at No Cost - Experience our first-class phone support at no cost to you.
- Single Contact - A single expert will be your primary contact throughout the support process, making it easy for you to communicate with us and get updates.
- Support When You Need it - Our technical support team is on hand five days a week, 10 hours per day to assist you with any technical issues you may have.
Advanced Care Option**
- Replacement product ships within 48 hours - Your product always receives the highest priority from our Technical Support Team. A replacement is immediately shipped to you in the event of a product failure. You don't even need to send us your product first.
- Free Shipping - We handle the shipping processing and the freight costs—both ways—so you can get back to work as soon as possible.
- Receive full support in any country from the closest LaCie support office.
- Leverage our closest LaCie Repair Center for fast service with a failed product.
- Includes data recovery services. Refer to Data Recovery Insurance for details.
How and When to Purchase
You may purchase LaCie Platinum Care on the LaCie online store or at your LaCie Reseller within 30 days of purchase. Once you make the purchase, you will receive a purchase confirmation email that explains how to activate LaCie Platinum Care from your personal LaCie account page.
All products with at least a 1-year standard warranty are eligible for LaCie Platinum Care. A 1-year warranty is extended to a 2-year warranty, and can be purchased a second time to extend total coverage to 3 years. A 2-year warranty is extended to a 3-year warranty, and can be purchased a second time to extend total coverage to 4 years. A standard 3-year warranty will be extended to 5 years.
* U.S. customers only.
** Available in the following countries: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, Switzerland, UK, USA. The following regions are excluded: Channel Islands, Shetland Islands, Isle of Man, Falkland Islands, DOM/TOM, Usedom Island, Rügen Island, Fehmarn Island, Amrun Rellworm, Norstrand, Führ, Sylt Island, Nordeney Island, Borkum Island, Canary Islands, Greenland, Balearic Islands, Sardinia, Sicily, Puerto Rico, Hawaii, Alaska, Guam. For full d2recovery terms and conditions, please visit http://www.d2recovery.com/#lCase(request.site)#/terms
*** Canada, U.S., Switzerland, France, Germany, Netherlands, Belgium, U.K., Ireland, Sweden, Italy, Spain, Singapore, Hong Kong, Australia, and India.