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Wirecast Premium Support New!

Wirecast Premium Support

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Mfr PN: WC-PRM-MS00
Our PN: TSTN9500013
Manufacturer: Telestream
Platform(s): Mac & Win

Product Type: Electronic Download
Time to Delivery: Please allow up to 24 hours for delivery. After 3PM CST electronic products may not be invoiced until next business day.

$299.00

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Quick Overview

Wirecast Premium Support

Description

Details

Manufacturer Part Number: WC-PRM-MS00

Online Case Submission (8am-5 pm PST)
Case Submission Response Time Targets vary between tiers.

Case Submission Response Time Targets
4 Hours

Self-Service Resources
Forum Community support, On-demand Training, and Knowledge Base

Free Software Updates/Upgrades
Stay up to date with the latest features and bug fixes/enhances.

Phone Support
Speak directly to our Wirecast experts.

Eligible for Remote Access Services (RAS)
Allow a support technician to access your computer, identify the issue and resolve it quickly.

Telephone Support
Speak directly to our Wirecast experts. Get answers to your questions about installation, operations or troubleshooting.

Remote Access Services
As a premium support member, you will be eligible for Remote Access Services (RAS)a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.

Response Times
We will do our best to respond to your request within 4 business hours (sooner if we can). Our hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.

Valuable Resources
And of course, you get access to all our standard free services such as community forum, knowledge base and videos.

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