Innovative solutions for video editing, motion graphics, and post production.

Warranty and Policies

ADK (ADK MEDIA LLC) and Safe Harbor Computers (MDH Corp) Policy & Warranty Terms:

Please read, by ordering from ADK / Safe Harbor Computers you are agreeing to the following.

By ordering from us either thru phone, web, email, live chat, in-store, or any other way you are agreeing to these terms.

Desktop System Warranty (US Only/ System Components Only)

No matter which warranty you have chosen we have a 30 day lemon clause. It is our goal to provide to you a fully functional turn-key experience. If your system is not functioning correctly within the first 30 days following delivery we will remedy the issue at our expense, including shipping. Before any return for repair, RMA can be given you will be required to assist us in troubleshooting over the phone. Sometimes, depending on the situation, we may pay a local company to repair your system (This is the exception and not the norm). Returns are not accepted without the issuance of an RMA number.

Our base warranty is 1 year parts and labor with lifetime tech support (See Support for what that includes). An upgrade is available to provide this service for two or three years and would be listed as a "2 Year Parts and Labor Warranty" or "3 Year Parts and Labor Warranty". This warranty applies to computer system components only. Under this, we will replace or repair any faulty component for the given warranty period with no charge made for said component or the required labor. In some instances, specifically in the case of special order components and non-standard computer components (May include but is not limited to: high end graphics cards, video monitors, EOL [End of Life] components, and any other non-standard system component), we may require that the component go back to the original manufacturer for repair, unless within thirty days of delivery. This may be done through us, or we will assist the customer to complete the repair through the manufacturer, as in some cases this will be more expedient. For components that are standard for most of our systems, we will, when possible, ship you a component from our warehouse, or in some instances have a component drop-shipped direct from one of our vendors. It is expected that the customer will return the bad component to us before we will ship the replacement component, with an exception given during the first 30 days after delivery. We may, at our discretion, provide a cross-ship of the replacement component (Ship the replacement before receiving the bad component). In these instances, the customer may be required to provide a valid credit card number, which will be charged for our retail cost of the replacement item unless the broken component is returned to us in fewer than two weeks from the arrival of the replacement. Failure to pay charges for missing returned components may result in cancellation of customers warranty and support services. When replacing system components we reserve the right to use re-manufactured components and to, when circumstance dictates, send a component of a different model and/or brand so long as it is an equivalent in both performance and value.

Under our standard warranty, all shipping costs are the responsibility of the customer once the system is outside of our 30 day policy. This shipping cost includes any components shipped out from or returned to us, as well as any instance where the system may have to be returned to us and then shipped back to the customer. If we are shipping a component or system out from our location we will bill you for the shipment prior to shipping. In the event that a system needs to come back to us, we can use our shipping account to schedule the system for pickup and have it delivered to our location, billing for the shipment before the return of the system. With the shipping volume that we do this usually allows for a lower cost to you, the customer. In the event that we are using our account for the return of the system, we will bill the customer for incoming and outgoing shipping before the product ships from our location. On any return shipment to ADK / SAFE HARBOR COMPUTERS the customer is also responsible for any insurance and the packaging of the contents of the shipment. If the customer does not ensure the package and it is lost or broken, it is the customer's responsibility to file the damage claim with the shipping company. We reserve the right to charge the customer for any physically damaged or missing parts that are being returned to us for the coverage of our warranty. If we have arranged a shipment for the customer and the component is improperly packed, we also reserve the right to charge the customer for costs incurred to us with the shipment including replacement of said component(s). The best solution to the packaging issue is for the customer to keep as much of the original packaging as possible, especially for the computer.

Express Shipping Warranty (US Only) Our Express Shipping Warranty provides the same parts and labor coverage as our standard warranty. Under this warranty, we will cover shipping in both directions for both the computer and any components for the time period specified (one or two years). All Returns require an RMA number. We will cover shipping costs to provide delivery to and from our location in no more than three business days (Method used, whether ground or air, will be based on the shippers estimated delivery date). In the event that we are arranging pickup, the customer is still responsible for properly packaging the items being sent back. PLEASE SAVE YOUR PACKAGING.

We reserve the right to charge the customer for costs incurred due to improper packaging. In the event that air shipping is used, the customer generally will have to fill out an airbill which will be provided by the pickup driver. The customer MUST select Three Day Air shipping (with FedEx, it is called Express Saver). If a customer selects anything other than this they are responsible for the cost of the shipment, and their product(s) will not be returned until this amount is paid in full. When we are scheduling a pickup, the customer is expected to make a reasonable effort to accommodate the scheduling of said pickup. In the event that other options are needed, we may modify this policy at our discretion. In the event that a faster shipping turnaround is requested, the customer will be responsible for the difference between the requested method and that which would normally be used as a condition of this warranty option. In most cases where we cross ship components under the express warranty, we will provide a return label in the package. In the event that we are not able to do this, we will make other arrangements to provide for the transportation. We may also, at our discretion, drop ship a component from one of our vendors via ground shipping, so long as it is expected to arrive within the standard time period. Return of parts replaced in this manner is still required, and return shipping arrangements will be made at the time of RMA.

International Warranty (System Components Only) The only warranty available for international orders will be One Year Parts and Labor with Lifetime Support. Under this, we will replace or repair any faulty component for the given warranty period with no charge made for said component or the required labor. In some instances, specifically in the case of special order components and non-standard computer components (May include but is not limited to: high-end graphics cards, video monitors, EOL [End of Life] components, and any other non-standard system component), we may require that the component go back to the original manufacturer for repair (Unless within thirty days of delivery). We DO NOT cover any shipping for any international order except in the case of shipping damage which will be handled under our shipping damage policy. We will ship replacement components under the customer's direction via their chosen service. In the case of the US Postal Service, we assume no liability for any lost or damaged component. Any replaced component must be returned to us by the customer within 30 days. Any components not returned are subject to a charge to the customer, and any unpaid charges for missing components may result in termination of customers warranty and support policy. In the event of any international warranty shipments, we will not be held responsible for any duties or taxes incurred for the shipment. We will always make our best effort to prevent this by listing replacement components as being for warranty service. We do our best to prevent customs issues, and rarely have a problem with this in most international locations.

ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Laptop ONE-YEAR LIMITED PARTS AND LABOR WARRANTY POLICY


1. Definition of Terms


As used in this warranty policy, "Product" means any hardware manufactured for or by ADK Pro Audio, ADK Video Editing or Safe Harbor Computers bearing the "ADK" or “Safe Harbor Computers” trademark, trade name, or logo that is purchased directly from ADK Pro Audio, ADK Video Editing or Safe Harbor Computers.

An "Original Purchaser" is any consumer that purchases and has possession of a Product directly from ADK Pro Audio, ADK Video Editing or Safe Harbor Computers.

An "End User" is the ultimate consumer of the Product and constitutes anyone who owns and uses a by ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Product.

"Date of Original Retail Purchase" is the date the Original Purchaser bought the Product from ADK Pro Audio, ADK Video Editing or Safe Harbor Computers.

2. Scope of Warranty and is at least functionally equivalent to the original product; or (3) refund the purchase price of this Product at no charge to you—provided you return it during the limited warranty period, with freight charges prepaid to the appropriate ADK Pro Audio, ADK Video Editing or Safe Harbor Computers repair department, and provided you obtain a Return Merchandise Authorization (RMA) number prior to shipping your defective Product. The RMA number must appear plainly on the outside of the shipping packaging. RMA numbers can be obtained by calling or writing ADK Pro Audio, ADK Video Editing or Safe Harbor Computers at the address and phone numbers printed on this certificate. For each Product returned for warranty service, please attach your name, address, telephone number, RMA number, and a copy of your bill of sale bearing the appropriate ADK Pro Audio, ADK Video Editing or Safe Harbor Computers serial numbers as proof of Date of Original Retail Purchase.

It is your responsibility to complete a backup of all existing data and programs on ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Products prior to returning the Product to ADK Pro Audio, ADK Video Editing or Safe Harbor Computers for repair under this warranty. ADK Pro Audio, ADK Video Editing or Safe Harbor Computers WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS.

ADK Pro Audio, ADK Video Editing or Safe Harbor Computers will pay for UPS ground shipping both ways for returned products. THIS APPLIES TO END USERS IN THE CONTINENTAL UNITED STATES OF AMERICA ONLY (EXCLUDING PUERTO RICO, ALASKA, HAWAII, AND U.S. POSSESSIONS AND TERRITORIES). OTHERWISE, YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR FACILITY AND WE WILL SHIP THE PRODUCT BACK TO YOU FREIGHT COLLECT. ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS IS ONLY ABLE TO PROVIDE RETURN SHIPPING TO THE END USER FOR THOSE END USERS WITH AN FPO/APO ADDRESS.

ADK Pro Audio, ADK Video Editing or Safe Harbor Computers RESERVES THE RIGHT TO REQUIRE REIMBURSEMENT FOR SHIPPING COSTS IF IT IS APPARENT THE PROBLEM IS NOT COVERED BY THIS LIMITED PARTS AND LABOR WARRANTY.

3. Lifetime Free Technical Support

ADK Pro Audio, ADK Video Editing or Safe Harbor Computers WILL PROVIDE telephone or email technical assistance to the ORIGINAL PURCHASER of a ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Product for as long as the Original Purchaser continues to possess the Product. All "Third-Party" software and peripherals are not covered by this Lifetime Free Technical Support. They are supported by their original manufacturers.

4. ADK Pro Audio, ADK Video Editing or Safe Harbor Computers 's Limited Warranty Obligations are Limited to the Terms Set Forth Below:

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, STUATUTORY, EXPRESS, OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS IN ITS SOLE DISCRETION.

No ADK Pro Audio, ADK Video Editing or Safe Harbor Computers agent or employee is authorized to make any modification, extension or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO: LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF ACTUAL MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; DOWNTIME; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS PRODUCTS.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

5. Governing Law

This limited warranty policy shall be governed by and construed in accordance with the laws of the State of Wisconsin. Any litigation under this agreement shall be resolved in the trial courts of Milwaukee County, State of Wisconsin, which shall have exclusive jurisdiction on this matter.

ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS LAPTOP TWO-YEAR LIMITED PARTS AND LABOR WARRANTY POLICY

1. Definition of Terms

As used in this warranty policy, "Product" means any hardware manufactured for or by ADK Pro Audio, ADK Video Editing or Safe Harbor Computers bearing the "ADK Pro Audio, ADK Video Editing or Safe Harbor Computers " trademark, trade name, or logo that is purchased directly from ADK Pro Audio, ADK Video Editing or Safe Harbor Computers or a ADK Pro Audio, ADK Video Editing.

An "Original Purchaser" is any consumer that purchases and has possession of a Product directly from ADK Pro Audio, ADK Video Editing or Safe Harbor Computers or from a ADK Pro Audio, ADK Video Editing or Safe Harbor Computers.

An "End User" is the ultimate consumer of the Product and constitutes anyone who owns and uses a ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Product.

"Date of Original Retail Purchase" is the date the Original Purchaser bought the Product from ADK Pro Audio, ADK Video Editing or Safe Harbor Computers.

2. Scope of Warranty

ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS WARRANTS this ADK Pro Audio, ADK Video Editing or Safe Harbor Computers hardware product against defects in merchandise and workmanship for a period of TWO (2) YEARS from the Date of Original Retail Purchase.

a. Products Covered

This warranty applies only to hardware Products manufactured by or for ADK Pro Audio, ADK Video Editing or Safe Harbor Computers that can be identified by the "ADK Pro Audio, ADK Video Editing or Safe Harbor Computers " trademark, trade name, or logo affixed to them. ADK Pro Audio, ADK Video Editing or Safe Harbor Computers provides no warranty whatsoever for any software provided with its Products; such software is warranted separately by their manufacturers. ADK Pro Audio, ADK Video Editing or Safe Harbor Computers does not warrant any products that are not ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Products. This warranty does not apply if: (1) the product has been damaged by accident, abuse, misuse, or misapplication; (2) the Product has been modified without the written permission of ADK Pro Audio, ADK Video Editing or Safe Harbor Computers; or (3) if any ADK Pro Audio, ADK Video Editing or Safe Harbor Computers serial number has been removed or defaced.

b. Service Procedures

If you discover a defect, ADK Pro Audio, ADK Video Editing or Safe Harbor Computers will, at its option and to the extent permitted by law: (1) repair the Product (using new or refurbished replacement parts); (2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or (3) refund the purchase price of this Product at no charge to you—provided you return it during the limited warranty period and obtain a Return Merchandise Authorization (RMA) number prior to shipping your defective Product. The RMA number must appear plainly on the outside of the shipping packaging. RMA numbers can be obtained by calling or writing ADK Pro Audio, ADK Video Editing or Safe Harbor Computers at the address and phone numbers printed on this certificate. For each Product returned for warranty service, please attach your name, address, telephone number, RMA number, and a copy of your bill of sale bearing the appropriate ADK Pro Audio, ADK Video Editing or Safe Harbor Computers serial numbers as proof of Date of Original Retail Purchase.

It is your responsibility to complete a backup of all existing data and programs on ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Products prior to returning the Product to ADK Pro Audio, ADK Video Editing or Safe Harbor Computers for repair under this limited warranty. ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS.

ADK Pro Audio, ADK Video Editing or Safe Harbor Computers will pay for UPS ground shipping both ways for returned products. THIS APPLIES TO END USERS IN THE CONTINENTAL UNITED STATES OF AMERICA ONLY (EXCLUDING PUERTO RICO, ALASKA, HAWAII, AND U.S. POSSESSIONS AND TERRITORIES). OTHERWISE, YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR FACILITY AND WE WILL SHIP THE PRODUCT BACK TO YOU FREIGHT COLLECT. ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS IS ONLY ABLE TO PROVIDE RETURN SHIPPING TO THE END USER FOR THOSE END USERS WITH AN FPO/APO ADDRESS.

ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS RESERVES THE RIGHT TO REQUIRE REIMBURSEMENT FOR SHIPPING COSTS IF IT IS APPARENT THE PROBLEM IS NOT COVERED BY THIS LIMITED PARTS AND LABOR WARRANTY.

c. Lifetime Free Technical Support

ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS WILL PROVIDE telephone or email technical assistance to the ORIGINAL PURCHASER of a ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Product for as long as the Original Purchaser continues to possess the Product. All "Third-Party" software and peripherals are not covered by this Lifetime Free Technical Support. They are supported by their original manufacturers.

3. ADK Pro Audio, ADK Video Editing or Safe Harbor Computers 's Limited Warranty Obligations are Limited to the Terms Set Forth Below:

BATTERIES, AC ADAPTERS AND EXTERNAL ACCESSORIES (SUCH AS EXTERNAL DISK DRIVES, CAR ADAPTERS ETC.) SHALL BE CLASSIFIED AS CONSUMABLE PARTS. THE WARRANTY PERIOD FOR BATTERIES AND AC ADAPTERS IS LIMITED TO ONE (1) YEAR FROM THE DATE OF THE ORIGINAL RETAIL PURCHASE.

IN THE EVENT ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS ELECTS TO REFUND THE VALUE OF THE PRODUCT OR REPLACE THE PRODUCT, THE TERM OF THIS WARRANTY SHALL EXPIRE AS OF THE TIME OF THAT REFUND OR REPLACEMENT.

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, STUATUTORY, EXPRESS, OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS IN ITS SOLE DISCRETION.

No ADK Pro Audio, ADK Video Editing or Safe Harbor Computers dealer, agent or employee is authorized to make any modification, extension or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO: LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF ACTUAL MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; DOWNTIME; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS PRODUCTS.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

4. Availability and Transferability

THIS WARRANTY MUST BE PURCHASED BY THE ORIGINAL PURCHASER WITHIN NINTY (90) DAYS OF THE PURCHASE DATE OF THE PRODUCT AND MAY NOT BE PURCHASED THEREAFTER. THIS WARRANTY COVERS THE PRODUCT AND TRANSFERS WITH THE PRODUCT. A REGISTRATION FEE of $75.00 IS REQUIRED IF THE PRODUCT HAS CHANGED OWNERSHIP.

5. Cancellation

THIS LIMITED WARRANTY MAY ONLY BE CANCELLED BY THE ORIGINAL PURCHASER WITHIN THIRTY (30) DAYS OF THE PURCHASE OF THIS WARRANTY PROVIDED THAT NO CLAIMS HAVE BEEN MADE UNDER THIS WARRANTY AND THE WARRANTY WAS PURCHASED DIRECTLY FROM ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS. A FULL REFUND OF THIS WARRANTY'S PURCHASE PRICE WILL BE GIVEN TO THE ORIGINAL PURCHASER. AFTER THIRTY (30) DAYS FROM THE PURCHASE DATE OR IF A CLAIM HAS BEEN MADE UNDER THE WARRANTY, THE WARRANTY MAY NOT BE CANCELLED.

6. Governing Law

This limited warranty policy shall be governed by and construed in accordance with the laws of the State of Wisconsin. Any litigation under this agreement shall be resolved in the trial courts of Milwaukee County, State of Wisconsin, which shall have exclusive jurisdiction on this matter.

ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS THREE-YEAR LIMITED PARTS AND LABOR WARRANTY POLICY

1. Definition of Terms

As used in this warranty policy, "Product" means any hardware manufactured for or by ADK Pro Audio, ADK Video Editing or Safe Harbor Computers bearing the "ADK Pro Audio, ADK Video Editing or Safe Harbor Computers " trademark, trade name, or logo that is purchased directly from ADK Pro Audio, ADK Video Editing or Safe Harbor Computers.

An "Original Purchaser" is any consumer that purchases and has possession of a Product directly from ADK Pro Audio, ADK Video Editing or Safe Harbor Computers.

An "End User" is the ultimate consumer of the Product and constitutes anyone who owns and uses a ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Product.

"Date of Original Retail Purchase" is the date the Original Purchaser bought the Product.

2. Scope of Warranty

ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS WARRANTS this ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Hardware Product against defects in merchandise and workmanship for a period of THREE (3) YEARS from the Date of Original Retail Purchase.

a. Products Covered

This warranty applies only to hardware Products manufactured by or for ADK Pro Audio, ADK Video Editing or Safe Harbor Computers that can be identified by the "ADK Pro Audio, ADK Video Editing or Safe Harbor Computers " trademark, trade name, or logo affixed to them. ADK Pro Audio, ADK Video Editing or Safe Harbor Computers provides no warranty whatsoever for any software provided with its Products; such software is warranted separately by their manufacturers. ADK Pro Audio, ADK Video Editing or Safe Harbor Computers does not warrant any products that are not ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Products. This warranty does not apply if: (1) the product has been damaged by accident, abuse, misuse, or misapplication; (2) the Product has been modified without the written permission of ADK Pro Audio, ADK Video Editing or Safe Harbor Computers; or (3) if any ADK Pro Audio, ADK Video Editing or Safe Harbor Computers serial number has been removed or defaced.

b. Service Procedures

If you discover a defect, ADK Pro Audio, ADK Video Editing or Safe Harbor Computers will, at its option and to the extent permitted by law: (1) repair the Product (using new or refurbished replacement parts); (2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or (3) refund the purchase price of this Product at no charge to you—provided you return it during the limited warranty period and obtain a Return Merchandise Authorization (RMA) number prior to shipping your defective Product. The RMA number must appear plainly on the outside of the shipping packaging. RMA numbers can be obtained by calling or writing ADK Pro Audio, ADK Video Editing or Safe Harbor Computers at the address and phone numbers printed on this certificate. For each Product returned for warranty service, please attach your name, address, telephone number, RMA number, and a copy of your bill of sale bearing the appropriate ADK Pro Audio, ADK Video Editing or Safe Harbor Computers serial numbers as proof of Date of Original Retail Purchase.

It is your responsibility to complete a backup of all existing data and programs on ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Products prior to returning the Product to ADK Pro Audio, ADK Video Editing or Safe Harbor Computers for repair under this limited warranty. ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS.

ADK Pro Audio, ADK Video Editing or Safe Harbor Computers will pay for UPS ground shipping both ways for returned products. THIS APPLIES TO END USERS IN THE CONTINENTAL UNITED STATES OF AMERICA ONLY (EXCLUDING PUERTO RICO, ALASKA, HAWAII, AND U.S. POSSESSIONS AND TERRITORIES). OTHERWISE, YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR FACILITY AND WE WILL SHIP THE PRODUCT BACK TO YOU FREIGHT COLLECT. ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS IS ONLY ABLE TO PROVIDE RETURN SHIPPING TO THE END USER FOR THOSE END USERS WITH AN FPO/APO ADDRESS.

ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS RESERVES THE RIGHT TO REQUIRE REIMBURSEMENT FOR SHIPPING COSTS IF IT IS APPARENT THE PROBLEM IS NOT COVERED BY THIS LIMITED PARTS AND LABOR WARRANTY.

c. Lifetime Free Technical Support

ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS WILL PROVIDE telephone or email technical assistance to the ORIGINAL PURCHASER of a ADK Pro Audio, ADK Video Editing or Safe Harbor Computers Product for as long as the Original Purchaser continues to possess the Product. All "Third-Party" software and peripherals are not covered by this Lifetime Free Technical Support. They are supported by their original manufacturers.

3. ADK Pro Audio, ADK Video Editing or Safe Harbor Computers 's Limited Warranty Obligations are Limited to the Terms Set Forth Below:

BATTERIES, AC ADAPTERS AND EXTERNAL ACCESSORIES (SUCH AS EXTERNAL DISK DRIVES, CAR ADAPTERS ETC.) SHALL BE CLASSIFIED AS CONSUMABLE PARTS. THE WARRANTY PERIOD FOR BATTERIES AND AC ADAPTERS IS LIMITED TO ONE (1) YEAR FROM THE DATE OF THE ORIGINAL RETAIL PURCHASE.

IN THE EVENT ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS ELECTS TO REFUND THE VALUE OF THE PRODUCT OR REPLACE THE PRODUCT, THE TERM OF THIS WARRANTY SHALL EXPIRE AS OF THE TIME OF THAT REFUND OR REPLACEMENT.

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, STUATUTORY, EXPRESS, OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS IN ITS SOLE DISCRETION.

No ADK Pro Audio, ADK Video Editing or Safe Harbor Computers dealer, agent or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, ORCOMPUTERS PRODUCTSGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO: LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF ACTUAL MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; DOWNTIME; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS PRODUCTS.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

5. Availability and Transferability

THIS WARRANTY MUST BE PURCHASED BY THE ORIGINAL PURCHASER WITHIN NINTY (90) DAYS OF THE PURCHASE DATE OF THE PRODUCT AND MAY NOT BE PURCHASED THEREAFTER. THIS WARRANTY COVERS THE PRODUCT AND TRANSFERS WITH THE PRODUCT. A REGISTRATION FEE of $75.00 IS REQUIRED IF THE PRODUCT HAS CHANGED OWNERSHIP.

6. Cancellation

THIS LIMITED WARRANTY MAY ONLY BE CANCELLED BY THE ORIGINAL PURCHASER WITHIN THIRTY (30) DAYS OF THE PURCHASE OF THIS WARRANTY PROVIDED THAT NO CLAIMS HAVE BEEN MADE UNDER THIS WARRANTY AND THE WARRANTY WAS PURCHASED DIRECTLY FROM ADK PRO AUDIO, ADK VIDEO EDITING OR SAFE HARBOR COMPUTERS . A FULL REFUND OF THIS WARRANTY'S PURCHASE PRICE WILL BE GIVEN TO THE ORIGINAL PURCHASER. AFTER THIRTY (30) DAYS FROM THE PURCHASE DATE OR IF A CLAIM HAS BEEN MADE UNDER THE WARRANTY, THE WARRANTY MAY NOT BE CANCELLED.

7. Governing Law

This limited warranty policy shall be governed by and construed in accordance with the laws of the State of Wisconsin. Any litigation under this agreement shall be resolved in the trial courts of Milwaukee County, State of Wisconsin, which shall have exclusive jurisdiction on this matter.


Non-System Hardware Warranty
We will warrant any non-system hardware (Audio interfaces, DSP cards, other audio hardware, video hardware, etc.) for 30 days from delivery. Beyond this, all warranty for non-computer system components will refer directly to the component manufacturer for warranty. We will provide assistance to the customer to set up warranties with these manufacturers during their system warranty period, but we will in no way be responsible for the manufacturer's actions or inaction.

RMA's
Before any return of any nature can be made, an RMA number must be issued. The customer must contact us to have said number issued. The customer must be willing to troubleshoot their system with our tech support team before an RMA will be issued. Technical support may be provided via telephone and email. Failure to troubleshoot the system with support may result in additional charges for return of systems or components and may lead to discontinuing of warranty services. If a customer insists upon the return of a so-called faulty component without the approval of ADK / SAFE HARBOR COMPUTER and it is found not to be bad, the customer will be charged for any new component they have received as well as any shipping charges incurred to ADK / SAFE HARBOR COMPUTER.

Shipping Damage
ADK / SAFE HARBOR COMPUTER will be responsible for any loss or damage incurred to any package that we ship via our approved carrier on our account. We will, at our expense, repair or replace any damaged or lost items, so long as the Shipping Damage Policy is not violated. There are instances where we will, at the direction of a customer, ship in ways other than our approved shipping method, but we will not be responsible in any way for any loss or damage that may occur during shipment. Products damaged in shipping must be reported to us within 48 hours of receipt. All shipping carriers have a very strict time limit for such reporting, and if we are not made aware of the damage within the time frame allowed by the shipper, we will not be able to process the damage claim. Damaged products reported to us in the proper time frame will be picked up and repaired/replaced by us, with no cost to you. We may choose to have it repaired at a local computer store, at our discretion. Damaged Computers do not constitute a refund, therefore we will fix or replace the damaged system at our discretion. Rush fees will not be refunded due to damage in shipping. If a customer believes that their system has been damaged, they must call us in accordance to the time frame of this policy. Before any arrangements can be made for return, the customer must go through our standard RMA process to attempt to remedy the damage in the quickest manner possible. Before a system can come back to ADK / SAFE HARBOR COMPUTER because of damage, it must be approved by ADK / SAFE HARBOR COMPUTER'S tech support department. Due to the nature of carrier claims departments, all of the carrier's policies must be followed to ensure that the claim is paid. This may specifically include waiting on the carrier to inspect a damaged package. In many cases, it also means that a package shipped ground must be returned via ground shipping. This means that we are unable to expedite that specific shipping process for any price, as doing so may void the coverage of any shipping damage by the carrier and ADK / SAFE HARBOR COMPUTER. Any deviation by the customer from the carriers claims policy may result in non-coverage of the damage claim.

Lifetime Tech Support **
As long as you own your ADK / SAFE HARBOR COMPUTER system (or hardware/software you bought from us) you have access to lifetime tech support**. Support is offered via phone and email.  Hours of operation for support are currently Monday through Friday, 11am to 7pm EST. We can be flexible to offer support at other times, by appointment only. Our support is intended to make sure that your system is fully functional with your hardware and software that we support. There are instances where we do not support certain software/ hardware, as we know that it does not work. The customer is responsible for informing us of the hardware/ software they intend to use. There are also instances of where we will only support hardware if it is sent to us for installation. If a customer does not wish to take advantage of these services at our recommendation, we may not be able to ensure that all software/ hardware are going to be fully functional. ADK / SAFE HARBOR COMPUTER also maintains a very strict policy regarding pirated software. We will in no way support or install any pirated software at any time. Any system that is sent to us for repair or warranty service with pirated software will be subject to deletion of said software, or possible full restoration of system image to factory defaults. While we will assist customers to make sure that all hardware/ software is fully functional, it is not ADK / SAFE HARBOR COMPUTER'S responsibility to teach the customer to use their software/ hardware. All software/ hardware use questions should be directed to the manufacturer. ADK / SAFE HARBOR COMPUTER reserves the right to revoke a customer's access to lifetime tech support** for abuse of this policy. Reasons for this revocation may include but are not limited to excessive questions as to the use of software not related to functionality as mentioned above, Refusal to follow directions that remedy the issue, as well as consistently repeating the same actions that are causing an issue when instructed not to by ADK / SAFE HARBOR COMPUTER.
** Lifetime support is predicated on the duration of the business relationship as long as ADK / SAFE HARBOR COMPUTER remains in business.



Accounting and Other Legal



Accounting Policy
All orders (Except for Net Terms) must be paid up front in full. On system orders we may, at our discretion, allow for 60% payment up front with the balance due before we ship. International orders require full payment be made via wire transfer before the order is processed. All returned checks will incur a $25 fee. Net Terms will be extended ONLY to the government, educational, other resellers, large corporate accounts, and some large nonprofits. Net terms shall be issued entirely at our discretion. ADK / SAFE HARBOR COMPUTER DOES NOT OFFER COD. Financing is not currently available through ADK / SAFE HARBOR COMPUTER. There are currently other external payment and leasing options available. Please contact ADK / SAFE HARBOR COMPUTER for details.

Loss of Data or Income
ADK / SAFE HARBOR COMPUTER is not liable for any loss of data for any reason. Please make sure to back up your information as this is the best way to protect your work. ADK / SAFE HARBOR COMPUTER also will not be liable in any way for any loss of income or clients due to the use of our products or any other reason.

Legal
By ordering from us either through phone, web, email, live chat, in-store, or any other way you are agreeing to these terms. Any and all legal disputes will have a venue of Milwaukee County, WI.

 

 

Shipping & Returns

Return Policy



System Refunds
All systems have a 30 day money back guarantee. If you are not happy with your system you may return it at any point within 30 days of receipt for a refund minus 15% restock fee, shipping, and opened or custom software (This includes Windows. Once it is installed, it belongs to the customer). The customer is responsible for return shipping. There are no exceptions to this including shipping damage. ADK / SAFE HARBOR COMPUTERS reserves the right to hold the refund on non-stock and special order items until we are able to sell these items. In situations where the subsystem platform has just changed (ex: CPU socket or series) the restock fee will be increased to 25% in addition to previously mentioned non-refundable items. All returns must be in new condition or else additional charges may apply.

Special Order and Non-Returnable Products

Products such as boxed or downloadable software, personal items (such as in-ear monitors, etc), and items which are not normally stocked ("Special Orders", b-stock, refurbs, custom built, discontinued products, close-outs, used products, etc.) are not returnable or refundable. We will assist in the manufacturer's warranty( where applicable) when processing of any defective hardware for one year.


Software
Software is non-refundable. If we are building a system and begin installation of purchased software, it is not refundable. Custom order software is non-refundable. Digital licenses or downloaded licenses (Waves, Adobe, some upgrades) are non-refundable. Vienna Full Libraries are non-refundable. No refund on registered iLocks. Returns on unopened software will be handled on a case by case basis.

Hardware
All hardware and gear have a 30 day return policy. There is no restocking fee for returned hardware, but the customer is responsible for shipping both directions, even if the original shipment was free. Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides etc.), show no signs of wear or use, and include an RMA number or be subject to a restocking fee. 

Canceled System Orders
Canceled systems that have not been built will receive a full refund. If the system has been built into a case then a $50 dis-assembly fee may be charged. If a non-standard item has been opened and used in the build we may not refund that item cost until sold.