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Ensuring your success
As your trusted partner, our Support team is committed to helping you work through whatever comes your way, from reducing downtime and speeding recovery, to making the most of your Avid investment.
Our Standard, ExpertPlus, and Elite support plans enable you to protect your revenue, reputation, and productivity, no matter the circumstances, so you can:
Implement new features and functionality at a predictable expense
Improve your efficiency so you can complete critical projects on time
Keep your systems running smoothly through software updates and fast issue resolution
Avoid downtime and prevent risk with industry best practices and proven solutions
Standard
Availability: 24x7
Supported Channels: Unlimited web support (24 to 48 hour response), forums
Software Upgrades
For Free Options: Advance Exchange hardware coverage (2-business day ship)
Supported Channels: Unlimited web support (24 to 48 hour response),forums
For Free Options: Advance Exchange hardware coverage(2-business day ship)
