All returns require a return authorization number issued by Safe Harbor customer service. You must request a Return Authorization over the phone by calling 1-800-544-6599.
All returns, whether defective or not, must be in original packaging, including all parts, undamaged in any way. Restocking fees may be higher or we may refuse the return if this policy is not recognized.
Do not fill out warranty cards, write on manuals or boxes, submit rebate forms or register online until you are sure you'll be keeping the product. Products not meeting these conditions will be refused and returned to you at your expense.
Return any defective product meeting these conditions for exact replacement within 20 days, with no restocking fee. We pay Ground shipping on the replacement product back to you. Non-defective replacements will be shipped back to you at your expense.