Want a higher level of support? With Wirecast Premium Access you’ll get everything included in Wirecast Insider Access along with a fast pass to speak with a member of our customer support team. We provide you with:
Unlimited phone support
Four business hour support response time
Priority over all other open support cases
You will be eligible for Remote Access Services (RAS) – a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly
Free Software Updates/Upgrades
Stay up to date with the latest features and bug fixes/enhances.
Online Case Submission (8am–5pm PT M-F)
Case Submission Response Time Targets vary between tiers.
Case Submission Response Time Targets
Premium Access customers will get Priority Response. < 4 business hours
Forum Community support, On-demand Training, and Knowledge Base
Free access to the Stock Media Library
Over 500,000 royalty-free, unique media assets (videos, music, lower thirds, backgrounds and more) directly in Wirecast. That's a $360 value included!.
Phone Support (8am–5pm PT M-F)
Schedule a phone call and speak with a Wirecast expert.
Eligible for Remote Access Services (RAS)
Allow a support technician to access your computer, identify the issue and resolve it quickly.